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I Kind Of Hate Our Clients
Jul. 26th, 2012 09:51 pmSo, this happened today:
(context: after we proof-read a press release in my office, we often email a proof to a client, so they can make sure it's set up right, there isn't anything missing, there aren't any changes they need to make, etc. If we do that, we are not allowed, under pain of death and Janine being very scary, to send that release to the media until the client has approved it, either verbally or in writing.)
Client: You didn't send my release out on time! I am very angry!
Me: *checks notes* Your release was on hold because you hadn't approved it. We sent you your proof yesterday, and then we sent you a reminder email last night.
Client: I never got those emails! You are awful!
Me: I can verify the email address we sent them to, the time stamps, and the people who sent them. It should have been an email from *company address* that said in the subject *Your release is ready for approval*
Client:...oh, that? I deleted that, I didn't think it was important.
Me:...well there you go then.
Client: Well why did you send me the email reminder (that I also deleted) so late? You should have called me back immediately when you didn't get my approval! I hate you!
Me:...we process and send out 150-300 releases a day. It is not possible for us to baby-sit every single proof for potential client error. Especially when many of our clients have long approval processes if they have to make changes to a release after it is processed, and don't want us bothering them while they are conferencing with their IR/PR people.
Client: That's stupid! You're stupid! I'm going to tell my account manager this is a stupid company.
Me: FFFFFFFFFFFUUUUUU
And then I made the bitchiest, most passive-aggressive trouble note ever on her order, because I do not have time for this kind of bullshit.
(context: after we proof-read a press release in my office, we often email a proof to a client, so they can make sure it's set up right, there isn't anything missing, there aren't any changes they need to make, etc. If we do that, we are not allowed, under pain of death and Janine being very scary, to send that release to the media until the client has approved it, either verbally or in writing.)
Client: You didn't send my release out on time! I am very angry!
Me: *checks notes* Your release was on hold because you hadn't approved it. We sent you your proof yesterday, and then we sent you a reminder email last night.
Client: I never got those emails! You are awful!
Me: I can verify the email address we sent them to, the time stamps, and the people who sent them. It should have been an email from *company address* that said in the subject *Your release is ready for approval*
Client:...oh, that? I deleted that, I didn't think it was important.
Me:...well there you go then.
Client: Well why did you send me the email reminder (that I also deleted) so late? You should have called me back immediately when you didn't get my approval! I hate you!
Me:...we process and send out 150-300 releases a day. It is not possible for us to baby-sit every single proof for potential client error. Especially when many of our clients have long approval processes if they have to make changes to a release after it is processed, and don't want us bothering them while they are conferencing with their IR/PR people.
Client: That's stupid! You're stupid! I'm going to tell my account manager this is a stupid company.
Me: FFFFFFFFFFFUUUUUU
And then I made the bitchiest, most passive-aggressive trouble note ever on her order, because I do not have time for this kind of bullshit.